Wicked Whisk Terms & Conditions
3 Eddy Link Yanchep WA 6035
Thank you for choosing Wicked Whisk! We look forward to making your beautiful cake!
Please read carefully as by placing a deposit with Wicked Whisk you are agreeing to the following terms and conditions.
WICKED WHISK
BSB 066 058
ACC 10416819
(Please use your name and the date required for your reference)
DEPOSITS & PAYMENTS
Our Minimum deposits are non refundable.
Our minimum deposit is 50% on occasion cakes
Our minimum deposit is 25% on wedding Cakes to book.
We are unable to hold or pencil in a date for you without a paid deposit.
Payment is due in full prior to any delivery. Balance of Occasion cakes may be paid on collection in cash only - we do not accept bank transfer on the day of collection. Wedding cakes are required to be paid in full 4 weeks in advance.
Wicked Whisk will not be responsible for any payments which are made to the wrong account.
No cake can be collected or will be delivered without payment
Deposits are only transferable if given adequate notice and at Wicked Whisk discretion. Wedding Cake Deposits are only transferable to a new date if given minimum 8 weeks notice - Wedding cake Deposits are only transferable to change the date of your wedding and will not be transferable onto a different occasion.
DELIVERY AND PICKUP
Pickup times are STRICTLY between
9-11am Saturdays
4-6pm Thursdays and Fridays
Please respect these windows. Should you require a different time this needs to be discussed PRIOR to the day and special arrangements may be made.
Delivery is available at a fee if arranged prior.
Delivery fees quoted are based on distance and time taken to deliver and setup your beautiful cake. Wicked Whisk will liaise with you and your venue to ensure a suitable delivery time prior to the event. Please ensure this information is correct to avoid extra charges should we not be able to gain access into a venue or address on the delivery time as scheduled.
We supply these time frames around deliveries and other important duties so please respect them and notify us if you are unable to collect your cake on time.
WEDDING TASTING CONSULTATION
$25 fee for take home sample box, or $50 fee for inhouse consultation - Non refundable if cancelled within 24 hours - this fee is then credited to orders over $400 if booked within 6 months of consultation. Consultations are obligation free .
STANDS AND HIRE ITEMS
Any stands or pedestals hired require a bond of $50 which is refundable on return of the item in its original condition. Failure to return an item will forfeit the bond for inconvenience caused and travel expenses incurred by Wicked Whisk may occur. Any damage that may be caused will be assessed and charged to the client. If this exceeds the bond amount the client will be liable to pay any additional amounts. Hire items must be returned within 5 days of the event. Failure to do this may also incur extra fees if the item is not returned on time and needed for another event. Any loss of hire items will forfeit the bond and incur an invoice to replace the hire item at full price.
DESIGN
Wicked Whisk reserves the right to artistic licence with all cake designs. While the utmost care and passion with all our cakes is taken to create designs to your exact desire, all our cakes are handmade with love and designs and colours can and may vary slightly from the original design. We also reserve the right to make small changes if needed for design and or structure or stability reasons. Design draw ups are a guide only.
ALLERGIES
While much care is taken to ensure that no Nuts are added into our cakes, we use quality Cadbury chocolate which can contain traces so we are unable to 100% guarantee our products are safe should you have a severe nut allergy. We also offer Gluten Free Chocolate Mud cake which is recommended for sensitivities only as all cakes are prepared, baked and decorated in the same kitchen.
OUR REFUND POLICY - OCCASION CAKES
All minimum deposits are non refundable.
Any payments made above the minimum deposit are refundable should cancellations apply 2 weeks prior to the event date. Any cancellations within 2 weeks notice are non refundable,
DISPUTES
In all our years of trading we are yet to ever need to refund someone who has been unsatisfied or unhappy with their cake. We aim to keep it that way! However should there ever be any dispute regarding the design or production of your cake, any refunds are completely at the discretion of Wicked Whisk and will not be automatic. Any cake consumed is viewed as acceptance of the cake and no cake consumed will be refunded. We aim to keep every customer happy so if there is any reason you are dissatisfied with your cake please contact us immediately to discuss.
No order or date is confirmed without a deposit so please ensure this is done at your soonest convenience. In paying this deposit you are agreeing to my terms and conditions - Please read these carefully
I look forward to making you a beautiful Cake!
Kind Regards
Aleisha Leman
Wicked Whisk
In paying this deposit you are agreeing to the terms and conditions - Please read these carefully